Joolz Warranty - What is covered by the warranty?

Joolz Strollers is built to last and we're here to help if you have any issues along the way - regardless of the issue or warranty status of your Joolz product.

If you have any questions or concerns at all please reach out to our team for support. 

Joolz Customer Service

Submit a Warranty Claim

How Long is the Joolz Warranty?

Joolz strollers and accessories cover with a 2 year manufacturers warranty. 

Joolz strollers may be eligible to registered for an extended warranty. There have been changes to this extended warranty period over time. For more information about how long the Joolz warranty is and conditions of the extended warranty period please check out the following link for more information:

How Long is The Joolz Warranty? 

How Does the 10 Year Transferrable Warranty Work?

What is covered by the Joolz warranty includes, but not limited to:

• all manufacturing defects of the chassis, frame, wheels
• all parts of the harness of your Joolz stroller
• seams in the fabric
• Zips, Velcro and fasteners
• Colour fastness. Discolouration that can be regarded as normal wear and tear is excluded. Prolonged exposure to sunlight may lead to some discolouration and is considered normal wear and tear.

The Manufacturers warranty does not cover: 

• Normal wear and tear.
• Damage caused by neglect, negligence, accident, abnormal use or inadequate maintenance. 
• Incorrect assembly or installation of a third-party part or accessory that is not compatible with the product.
• Improper storage/care of the product.
• Damage resulting from repairs carried out by unauthorised persons or from incorrect dismantling of the product.
• Customer dissatisfaction with the product with regard to fit, weight, functionality, colour or design.
• Transport damage resulting from transport by aeroplane or other means of transport: check your Joolz product carefully after it has been transported by the airline or another carrier. In the event of damage, consumers should file a claim with the carrier immediately.

We are aware every situation is different and the above is not an exhaustive list of what may or may not be covered. If you believe that what you're experiencing might be covered under warranty - even if you're unsure - please feel free to fill in the warranty claim form and our team will assess all the information about your unique situation and determine what we can offer under the circumstances. 

Submit a Warranty Claim