Wi-Fi Networks That Are Not Recommended or Won't Work With Nanit

Open Networks and Guest Networks

For privacy and security reasons, you never connect your Nanit to a network you know nothing about.

We don't recommend using a guest network because if you run into problems while using someone else’s guest network you may not be able to fully troubleshoot the issue.

For example, you won’t be able to change the settings on someone else’s network. And the owner can change their settings and add new restrictions which may cause your Nanit to disconnect.

Mobile Hotspots

A mobile hotspot allows your phone, tablet, or another mobile device to share its cellular internet connection with other devices. 

A mobile hotspot can have issues with bandwidth, availability, data limits and usage fees. Although it‘s possible to pair Nanit to a mobile hotspot, you may experience problems resulting from data caps, overage charges, poor cellular signal, and connection speeds. For these reasons, we don’t encourage the use of Nanit on a mobile hotspot.

If you plan on pairing your Nanit to a mobile hotspot, we recommend you first check with your hotspot manufacturer and service provider, to determine if your hardware and service contract can sustain a dependable internet connection. Additionally, we recommend you change your Bandwidth usage settings in the Nanit app from "high" to "low".

Internet service with less than 2Mbps bandwidth

Nanit requires a specific amount of bandwidth to properly upload and maintain the live video feed. Not having enough bandwidth could lead to connection issues within the Nanit app. 

If your bandwidth usage is set to High in the Nanit app, we suggest upload speeds of 2 Mbps and download speeds of 1 Mbps. Although Nanit doesn’t require very much bandwidth, you may experience connection problems if your upload or download speed is below 1 Mbps, or if other devices on the network are consuming too much bandwidth. If your bandwidth is below 1 Mbps, we recommend changing your Nanit’s bandwidth usage from “High” to “Low”.

Learn More About Nanit’s Bandwidth Requirements

If you’re not sure whether your home uses DSL, and if the bandwidth of your internet connection is sufficient for your needs, talk to your internet service provider.

Captive portal networks 

A captive portal is a web page that the user of a public-access network is required to view and interact with before access to the WiFi network is granted. Captive portals are typically used by business centers, airports, hotel lobbies, coffee shops, and other venues that offer free Wi-Fi hotspots for Internet users.

Using Nanit on a captive portal network

Note: using Nanit Camera on a WiFi network that uses a captive portal will require an external router/access point with a secured (preferably WPA2) network.

1. Connect the travel router/access point to the public wifi network that has a captive portal.
2. Using a computer or a mobile device connect to the WiFi network of the travel access point.
3. Confirm connection to the captive portal window.
4. Connect your mobile phone to the travel access point.
5. Pair your Nanit on the travel access points network.

 

Enterprise 802.1x/RADIUS networks

Nanit does not support enterprise-class networks. These networks are typically used by large-scale businesses.