4moms mamaRoo Sleep Bluetooth not connecting

If your 4moms mamaRoo Sleep is unable to connect to your device the first thing to do is identify if the issue is with one of the following:

• 1. Your 4moms mamaRoo Sleep hardware.
• 2. Your mobile device settings and permissions. 
• 3. The 4moms app. 

To assess and/or resolve these issues please go through the following steps:

1. Check bluetooth on your 4moms mamaRoo Sleep unit. 
   Press and hold the music symbol. Ensure the unit is turned on. If it doesn't appear after 10 seconds, release the button and press again. 
   
   IF the bluetooth symbol appears
    
2. Check your device is able to locate your 4moms mamaRoo sleep (with the bluetooth symbol appearing on the screen)
   
   Go to the bluetooth settings on your device and select pair with new device (refer to your mobile device user manual for instructions) 
   
   If the 4moms mamaRoo sleep doesn't appear in the list of nearby devices, if you are able to please repeat this step with another mobile device in your home to confirm the issue is with the mamaRoo sleep hardware rather than the mobile device. 
   
   IF the mamaRoo Sleep appears in the list of nearby devices. 
    
3. Check the 4moms app permissions
   Go to the app settings in your device (refer to your device user manual for instructions) and ensure the app is set to allow nearby devices to connect. 
   
   IF bluetooth symbol is appearing on the screen, your device can locate the mamaRoo sleep and your device app settings allow the app to connect to your device. 
    
4. Open 4moms app and follow the steps in the app to connect to your mamaRoo Sleep. 
   If you're still unable to connect to your 4moms mamaRoo sleep delete and reinstall the 4moms app on your device and try again. 

If this does not resolve the issue or you're unable to proceed at any stage please feel free to send screenshots of any error messages you might be receiving or the screen that you're unable to progress from and we'll assess the best way to proceed. 

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