If you’re seeing connection errors during setup, frequent disconnections in your live video stream or Night summaries, there are a few things you can try below to ensure you're getting the best connection every time.
1. Switch between 2.4GHz and 5GHz
Nanit has a unique hardware design that in some cases may provide better performance when connected to a specific frequency.
Which band should I choose?
- Original Nanit camera - Use the 2.4GHz band for better performance. Make sure your phone is paired to your 2.4 GHz network before starting the pairing process.
- Nanit Plus and Pro camera - Use the 5GHz band for best performance. Make sure your phone is paired to your 5GHz network before starting the pairing process.
Some common indicators that you may need to switch Nanit’s Wi-Fi connection to 2.4GHz or 5GHz are as follows:
- Audio Feedback
- Frequent and random disconnects
- Long video stream loading times/failure to refresh
- Low bandwidth indicated
Some models of wireless routers combine the 2.4GHz and 5GHz frequencies under a single network name (SSID). Most modern routers support dual-band routing, which means they broadcast both 2.4GHz and 5GHz networks. Depending on where your Nanit is located, one network may offer a more dependable connection over the other. If you have both networks available, try switching between them to see if this improves Nanit’s connection.
2. Bandwidth Settings
If you are experiencing latency, frequent disconnections, high data usage or buffering in your live video stream, we highly recommend adjusting Nanit’s bandwidth usage by following these steps:
1. Open your Nanit app
2. Tap on the side menu
3. Choose your baby's settings
4. Tap 'Network''
5. Move the bandwidth usage selector to “Low"
Changing this setting will reduce the picture quality of your video stream, however, it will help with the network issues and should lead to an overall better experience with video streaming.
3. Move your router closer to Nanit/Move Nanit closer to your router
If you’re still experiencing connection issues, Nanit may be too far from your router. You may want to try moving your router closer to Nanit or moving your Nanit closer to your router.
Nanit has made the safety of your child the highest priority by limiting their exposure to EMR. We use a unique directional Wi-Fi antenna and shielding around the bottom of the camera to block most of the radio signals that would normally be sent in the direction of your baby.
This dampens the Wi-Fi signals between the camera and routers located below the nursery and more than 6 meters (20 feet) away. This means that you may experience connectivity issues for nurseries on floors above where your wireless router is located.
For an optimal connection, we suggest having a router or Wi-Fi repeater/extender on the same floor as the nursery and within 6 meters of your Nanit camera.
4. Install a Wi-Fi repeater
If you find that Nanit is too far from your Wi-Fi router and you’re unable to move them closer, you may want to install a 2.4ghz Wi-Fi repeater. This device can be set up between your router and Nanit, to bridge the network signals.
To ensure compatibility with your existing network, we suggest contacting the manufacturer of your router.
If you are still unable to resolve the issue you can reach out to Nanit support for troubleshooting and advice following the link below.
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